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Zoom Phone System

What is zoom?

Zoom is a cloud-based communications system that supports telephone and voicemail service, video and audio conferencing, webinars, live chats, screen-sharing, and more. Zoom is fully licensed for use by WNE faculty, staff, and students. 

Zoom Phone Information:

The Zoom application should already be installed on your computer. If it is not, contact the OIT Service Desk at 413-796-2200, email at helpdesk@wne.edu, or create a work order from Connect2U.

When you launch Zoom you'll notice an icon for the Phone feature on the top navigation bar.

Watch this short video for an introduction:  https://support.zoom.us/hc/en-us/articles/360028936531-Getting-started-with-Zoom-Phone-users-

setting up voicemail in zoom:

Customizing Audio Greetings and Hold Music:


Managing voice mail messages:


Retrieving voicemail messages in Zoom:

Select "Phone" from the top navigation bar and then select "Voicemail" just below the navigation bar on the left side.

To delete voicemail messages, right click on the message and then select "Delete".

For More Zoom Help:

Go to: https://support.zoom.us/hc/en-us/sections/360003389692-User


For a complete Help Center, which includes live training, videos, articles, and search tools, go to:

General Zoom Support

Please contact Greg Sienko at Gregory.sienko@wne.edu or 782-1797 with any questions or concerns.