Enrollment Services at Western New England University handles student accounts, student records, financial aid, loans, student billing, and payment plans. Below are some commonly asked questions and answers that will help you conduct University business. If you have additional questions, contact Enrollment Services at 413-782-3111 or billing@wne.edu.
All students have a seven-digit ID number for Self-Service. For returning students, this number is different than your previous ID. For most students, your ID number is made up of the numbers in your email account with a leading zero added in front. For example, if your email address is ro123456@wne.edu your seven-digit student ID would be 0123456. For questions related to IDs, please contact the OIT help desk at 413-796-2200.
Students are able to see all billing and financial aid information through Self-Service. Student billing information can be found under “Student Finance.” The “Financial Aid” area shows any missing documents, information regarding Satisfactory Academic Progress and allows students to accept or decline their financial aid.
Payments can be made online through Self-Service. You will see a make a payment link under “Student Finance”. Payments can be made using e-check, debit, or credit card. Please note a convenience fee will be charged when using a debit/credit card.
Western New England University has partnered with Official Payments to offer a secure and convenient payment plan option for fall and spring semesters. Enrollment in the payment plan is by semester.
If you are registered for less than 12 credits, you will be billed as a part-time student and your financial aid award will be adjusted accordingly. If you intend to be registered as a full-time student, it’s important that you register for at least 12 credits in order for your bill and financial aid to calculate properly. If it is mid-summer and a waitlist spot you were hoping for has not opened up, be sure that you are registered for at least 12 credits if you will be full-time. If you need assistance with course scheduling, please contact your academic dean’s office if you are a continuing student or the Office of First Year Students if you are a new student.
A private loan will show in your Self-Service/financial aid once it has been certified by your Financial Aid Counselor. You will need to deduct the amount of the private loan from your balance, as this is not done automatically in Self-Service. If you plan on doing a Payment Plan in addition to a private loan, you will need to contact one of our Billing Specialists: Kim Consedine at 413-796-2094 or Sandy Brault at 413-782-1362 in Student Accounts.
Ideally this happens as soon as possible after July 1, and before any Payment Plan is initiated so that the correct amount of the arrangement is calculated. Students cannot waive the health insurance later than September 15.
Students must enroll in a Payment Plan no later than September 15. Families can enroll in a payment plan.
Enrollment Services
1215 Wilbraham Road
Springfield, MA 01119
413-782-3111 Phone
413-796-2081 Fax
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