Three students walking through campus


Answering Your Enrollment Questions

Below are some commonly asked questions and answers that will help you conduct University business. We thank you for your patience and support.

What is my student ID number?

All students have a seven-digit ID number for Self-Service. For returning students, this number is different than your previous ID. For most students, your ID number is made up of the numbers in your email account with a leading zero added in front. For example, if your email address is your seven-digit student ID would be 0123456. For questions related to IDs, please contact the OIT help desk at 413-796-2200.

Where do I find my billing and financial aid information?

Students are able to see all billing and financial aid information through Self-Service at Student billing information can be found under “Student Finance.” The “Financial Aid” area shows any missing documents, information regarding Satisfactory Academic Progress and allows students to accept or decline their financial aid.

How do I pay my bill online?

Payments can be made online through Self-Service at You will see a make a payment link under “Student Finance”. Payments can be made using e-check, debit or credit card. Please note a convenience fee will be charged when using a debit/credit card.

How do I enroll in a payment plan?

Western New England University offers an online payment plan through Official Payments at Please be aware the payment plan is a completely online process for enrollment and payments. Note: if your payment plan includes either outside scholarships or private loans, please contact Enrollment Services at 413-796-2080 to speak with your Financial Aid Counselor.

Will being on a waitlist for class impact financial aid and billing?

If you are registered for less than 12 credits, you will be billed as a part-time student and your financial aid award will be adjusted accordingly. If you intend to be registered as a full-time student, it’s important that you register for at least 12 credits in order for your bill and financial aid to calculate properly. If it is mid-summer and a waitlist spot you were hoping for has not opened up, be sure that you are registered for at least 12 credits if you will be full-time. If you need assistance with course scheduling, please contact your academic dean’s office if you are a continuing student or the Office of First Year Students if you are a new student.

How can I see if my private loan has been certified?

A private loan will show in financial aid once it has been certified by Enrollment Services. You will need to deduct the amount of the private loan from your balance as this is not done automatically in Self-Service. If you plan on doing a Payment Plan in addition to a private loan you will need to contact Enrollment Services at 413-796-2080 to speak with your Financial Aid Counselor.

What is the latest date to waive the health insurance?

Ideally this happens as soon as possible after July 1, and before any Payment Plan is initiated so that the correct amount of the arrangement is calculated. Students cannot waive the health insurance later than September 15.  To waive the insurance students go to Please check your email a few days after completing the waiver as sometimes the company may need additional information.

What is the latest date to sign up for a payment plan for the fall semester?

Students must enroll in a Payment Plan no later than September 15. Families can enroll for the payment plan at

Contact Information

Enrollment Services
1215 Wilbraham Road
Springfield, MA 01119

413-796-2080 Phone
413-796-2081 Fax
Contact Us