Information Technology

Contact Educational Technology

Need Help With Our Platforms?

Kodiak, Echo360, and  Zoom are supported by the Educational Technology group within the University's Office of Information Technology (OIT). Please note we cannot solve most login problems—scroll down for help with passwords. 

The best way to reach us is to email

If you are on campus, you can drop by the Educational Technology office for assistance Monday–Friday 8:30 a.m.–4:30 p.m. We're located on the ground floor of D'Amour Library in Room G-9 next to the TV Studio and across the hall from the G-26 computer classroom.   

Office Telephone Numbers: ETT Team

Paul Desmarais: 413-782-1778 - Director of Educational Technology and Training
Richard Pont: 413-782-1742 - Senior Educational Technologist
Sharon Benoit: 413-782-1765 - Technology Trainer

Resolving Password Issues

Kodiak's login page is at If you can't login, test your password by logging into email at If you can't login to email either, try using the self-service features on the login help page to resolve your password issue. You may also contact the OIT Service Desk at or 413-796-2200. Service Desk hours are Monday-Thursday 8:00 a.m.- 7:00 p.m. and Friday 8:00 a.m.-4:30 p.m.

Students rarely need passwords to participate in Zoom sessions or to view Echo360 recordings. For Echo360, you should be able to access recordings directly from your Kodiak classroom without logging in again.