Western New England University's Public Safety is dedicated to ensuring a secure campus environment by employing a proactive approach to crime prevention. These services encompass a range of initiatives, including patrolling campus grounds, responding to emergencies, and fostering community engagement to create a safe and inclusive academic environment.
Every Western New England University Police Officer is certified in cardiopulmonary resuscitation (CPR) and First Responder to ensure that prompt and capable medical attention is always available to the campus community. The University Police has committed itself to providing an expanded medical response capability by having some of the Campus Police Officers certified as Emergency Medical Technicians (EMTs). The EMT course is a long and demanding one. In order to successfully complete the 120-hour course, each officer must pass "hands on" practical exercises, attend guest lectures, observe 10 hours of emergency room treatment, and pass a lengthy written and practical examination given by the State Board of Examiners. Several EMTs are certified CPR instructors and have been involved in the CPR re-certification of the University Police Officers, the Alumni Healthful Living Center Security Staff, the Student Patrol Division, and other college personnel. The lead EMT also oversees the use of the Department's Automated External Defibrillator (AED). While not every medical emergency is life-threatening, the potential for students, faculty, and staff members to become seriously ill or injured is always present. The University Police has dedicated itself to providing the University with the best emergency medical care possible.
The Public Safety Department employs six Community Service Officers (CSO) to assist with the Public Safety Department’s mission on campus. A Community Service Officer is a non-sworn civilian staff member who assists sworn staff with routine assignments and complaints. Community Service Officers are utilized for room and vehicle lockout services, vehicle jumpstarts, medical emergencies, fire alarms, and assisting sworn officers on calls for service, as needed. Community Service Officers also assist with enforcing parking regulations on campus.
Community Service Officers patrol campus on foot, vehicle, and bicycle. Community Service Officers are provided with tan uniform shirts and grey pants.
All Community Service Officers are trained in Cardiopulmonary Resuscitation (CPR), use of an Automated External Defibrillator (AED), and certified and trained as medical First Responder to the same standard as sworn University Police Officers.
Community Service Officers may also be assigned to provide security at sporting events, direct traffic, and aid in community engagement events.
If you have any questions regarding the Community Service Officer program, please contact Public Safety or speak to a Community Service Officer on campus.
The Western New England University Department of Public Safety maintains a Circulation Security Staff for the Caprio Alumni Healthful Living Center. The staff maintains a safe and orderly environment for all who enter the facility. Not only responsible for the day to day protection of the users of the facility and their personal property, but Security Staff must also effectively maintain this environment for the numerous special events held in the Caprio Alumni Healthful Living Center. Security Staff must ensure that only authorized persons are allowed use of these buildings.
All Western New England University students, faculty, and staff have access to the facilities by use of their identification/access cards. Valid University identification is required for access to the buildings during normal hours of operation. During the course of the year, there are numerous functions hosted at the Caprio Alumni Healthful Living Center. Specific security measures for each event are set in place to prevent problems and cope with any emergencies that may arise. When there is an event with an anticipated large attendance, the Security Staff is augmented by the University Police and the Student Patrol. The Director of Public Safety is ultimately in charge of all security personnel and works with the Circulation Security Coordinator and the event sponsor to ensure that a safe and enjoyable environment is maintained.
One of the most significant means of providing protection and assistance to the community is the protective escort service. Escorts, for safety reasons, are provided by University Police or the Student Patrol 24 hours a day, seven days a week. An escort may be provided by officers/student patrol on foot, patrol bike, or by cruiser if available. Students, faculty, and staff may request an escort by calling 413-782-1207 or by using one of the numerous blue light emergency phones located across campus.
RAVE Alert is a type of mass communication system that is easy to use for students, faculty, staff, and parents. It can be used to text or message Public Safety in case of safety concerns on campus. It will also be used to notify the campus community about important affairs that are taking place. Our goal is the well-being of the university, and RAVE Alert is a tool that is frequently used.
