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Withdrawals and Refunds

Refund And Withdrawal Criteria

Tuition Refund Schedule

Our refund policy is based on the fact that the University makes commitments in advance to our teaching staff and others who provide vital services to students and the University. Your enrollment may have prevented another student from registering for a course or may have kept us from canceling a course with low enrollment. We must cover the costs of these services to you and other students. 

Financial aid recipients, please note: 
Federal and state aid is awarded and disbursed based on the assumption that a student will attend courses for the entire semester and is therefore eligible for the entire amount of the disbursement. When a student withdraws before 60% of the semester is completed, the University is required, under Federal law, to recalculate federal and/or state financial aid and return unearned funds to the appropriate agency. The calculation is based on the number of days the student was enrolled for the semester. For example, a student who completes only 20% of the semester will keep only 20% of his or her federal and/or state funds. The remaining 80% will be returned to the appropriate source. Western New England institutional funds will be refunded at the same rate as the tuition refund policy.

Fees are non-refundable and tuition payments are not transferable.

15 Week Classes (Typical Traditional Student): Refund period is for four weeks.

  • 100% prior to first class meeting.
  • 80% during first week of classes.
  • 60% during second week of classes.
  • 40% during third week of classes.
  • 20% during fourth week of classes.
  • No refunds after the 4th week of classes.

11 and 12 Week Classes: Refund period is for three weeks.

  • 100% prior to the first day of term.
  • 75% during first week of classes.
  • 50% during 2nd week of classes.
  • 25% during 3rd week of classes.
  • No refunds after the 3rd week of classes.

8 Week Classes: Refund period is for two weeks.

  • 100% prior to 1st class meeting.
  • 75% through the 3rd day of term.
  • 50% through the 6th day of term.
  • 25% through the 10th day of term.
  • No refunds after the 10th day of term.

6 Week Classes: Refund period is for one week

  • 100% prior to 1st class meeting.
  • 75% through 1st day of term.
  • 50% through 3rd day of term.
  • 25% through 5th day of term.
  • No refunds after 5th day of term.

Two Week Winterim: Refund period is for three days

  • 100% prior to 1st class meeting.
  • 75% through 1st day of term.
  • 50% through 2nd day of term.
  • 25% through 3rd day of term.
  • No refunds after 3rd day of term.

Room and Board Refund Schedule

Room and Board refunds are made to students who voluntarily withdraw based on the 15 Week class schedule.

  • 100% prior to 1st week of classes, less the non-refundable housing verification payment.
  • 80% during the 1st week of classes.
  • 60% during the 2nd week of classes.
  • 40% during the 3rd week of classes.
  • 20% during the 4th week of classes.

No Room and Board Refunds will be granted after the 4th week of classes.

Contact Information

Enrollment Services
1215 Wilbraham Road
Springfield, MA 01119

413-796-2080 Phone
413-796-2081 Fax
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