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(Posted Nov. 13, 2026 at 12:00 p.m.)
Western New England University takes great pride in maintaining its facilities and campus to provide our students with a great learning environment. Our dedicated staff works hard to maintain our pristine campus grounds and labs, classrooms, social, athletic, and residential areas.
The locksmiths are responsible for the installation and assignment of all the locks and keys on campus. We use a patented key system that isn't available to the public. This increases security and reduces the chance that unauthorized duplicate keys will be made.
Did you lose your room key? Losing your key creates a security risk, but it does happen from time to time. If it happens, log into Connect2U and file a work order for replacement. The Lock Shop will change your core and issue you and your suitemates a new key.
Your ID card and access control: The Lock Shop handles all the physical hardware in the residence halls that allows you access. If these aren't functioning, please call us at the station and let us know so the Lock Shop can get them repaired as soon as possible.
Alarms: Some areas on campus have security alarms that report back to a central station monitoring system in our dispatch center. The Lock Shop handles the installation and repair of these alarm systems as well.
Campus Utility Building
1215 Wilbraham Road
Springfield, MA 01119
413-782-1737
