Facilities

Work Orders

Submit Your Maintenance Requests Online

The Work Order System is a program used on campus that allows students and faculty to notify Facilities Management of problems on campus. These issues can fall into seven departments: Buildings, Environmental, Grounds, Housekeeping, HVAC, Telecommunications, and Transportation. If your Work Order is an emergency, please call and notify Facilities Management so we might expedite our response.

To Access the Facilities Work Order system, please use the following steps:

  1. Log in to the Connect2U portal using your University user ID and password.
  2. Under the banner image at the top of the page (either for the Students or Faculty/Staff landing page), click on the "Work Orders" link.
  3. At the very top of the page, there is an external link for Aramark Facilities requests. Click on that link.
  4. Fill out information about the nature of the problem.
  5. Submit the Work Order.

*The Office of Information Technology runs a separate Work Order System from Facilities. If your issue is IT-related, please be sure to submit the Work Order with them, as we cannot transfer Work Orders between departments.

Contact Information

Campus Utility Building
1215 Wilbraham Road
Springfield, MA 01119

413-782-1634 (Phone)
413-782-1253 (Fax)