Technology Services

TV and Telephone system setup and support are managed by the Office of Information Technology.

Information on telephone services 

Information on TV services (Xfinity on Campus)

For assistance with an issue related to TV or the telephone system, log an OIT work order.

Over 90% of classrooms on campus have been equipped with state-of-the-art digital multimedia technology. This technology includes teaching stations, computers, visual presenters, microphones, DVD/Blu-Ray players, integrated audio systems, and projectors or LCD flat panel monitors. These classrooms are considered a key teaching tool by faculty and staff and truly set Western New England University apart from the rest.

Presentation technology support is offered to the Western New England University community from the Media Services sub-group of the Office of Information Technology. The Media Services group provides audio visual presentation support for classroom technology as well as for campus events, including our own highly regarded commencement ceremony. Services include the setup and support of technology required for presentation, recording, lighting, audio, etc.

To request Media Services presentation technology support for an event, use the Event Scheduling System and identify your requirements or initiate an OIT Work Order.

The Office of Information Technology maintains over 850 computers in numerous labs located throughout the campus. These can be found in D'Amour Library, Churchill Hall, Sleith Hall, Herman Hall, LaRiviere Center, the Blake Law School, and the Center for the Sciences and Pharmacy. Many of these are in computer classrooms which are available for use by students when vacant, however, over 150 computers are located in dedicated open public locations with unrestricted access. D'Amour Hall also offers 24x7 access to both Windows and Apple computers on the ground level, accessible from the rear door to the library.

Important note: All publicly available and classroom computers have configuration protection software installed. This software resets the computer to its original state when rebooted. When rebooted, all files that were deleted will reappear, all files that were added will be deleted, all files modified will return to their original state and all configuration and setting changes will be reverted. To save your work you must use a portable storage device such as a USB thumb drive. We highly recommend that you reboot before starting to work on any public or classroom computer so that modifications made prior to your arrival will not jeopardize the stability and performance of the computer.

OIT provides a list of technology resources especially useful when working remotely, like opening an OIT work order, loaner laptop setup, Zoom, support contacts, and more.

Remote Work Technology

The Office of Information Technology is committed to providing the Western New England University community with a wide range of technology services and solutions. Perhaps most critical to University Community members, OIT has a Service Desk, which provides solutions to computer issues, including most hardware and software problems.

Western New England University offers Wireless network access throughout the campus and in all residence halls.