The following is a list of frequently asked questions to Mail Services about mailbox keys, how to order mail supplies, rules about personal mail, and how to track shipments at Western New England University. If you have additional questions, contact Mail Services at 413-782-1509 or mailroom@wne.edu.
Student mail is delivered to the Campus Center on the first floor in the student mailboxes. All packages are held at Mail Services located at the Campus Utility Building (CUB) across from the soccer field. A notification text and/or email will be sent once a package is received in Mail Services. If a package is perishable, the notification will indicate this. Prior to pick up, the perishable item will be stored in a refrigerator.
New residential students can sign out their mailbox key by coming to the CUB during normal business hours.
Come to Mail Services, and they will have your lock changed and issue you a new key. There is a $45 charge for a lost key.
You keep your key during your full stay at Western New England University. You do not turn it in until you graduate or leave the University.
All outgoing USPS Mail should be at Mail Services no later than 2:00 p.m. in order for the staff to have ample time to provide same-day processing. The sooner your mail is brought to Mail Services, the sooner your mail can be processed and on its way to its destination. Mail received in Mail Services after the 2:00 p.m. "cut-off" time may not be sent out until the next business day. FedEx and UPS drop boxes are located outside Mail Services for your convenience. Their pick-up times are posted on the boxes.
Yes, call Mail Services at 413-782-1509.
The United States Postal Service website allows you to look up information.
NO. The University requires all faculty and staff to receive their personal mail and packages at their home or permanent address.
NO. As a courtesy to the University community, Mail Services picks up any stamped personal mail from departments, along with other mail that is picked up at a regular pick-up location. Personal mail must be sealed and have the correct postage affixed. Personal mail cannot be charged to a department account. Mail that appears to be personal without postage will be returned to the sender.
Bulk Rate – Nonprofit has a 200-piece minimum or a 50 total pound requirement. All pieces must be uniform in size, weigh less than 16 ounces, and be at least .007" thick. Contact Mail Services 413-782-1509 for more information or to set up a meeting.
See the different rates for a letter or package by visiting the Postage Price Calculator.
